I'm using the Shinhan Derma Card, and recently, my card was not recognized when I paid at an offline store. I decided to get a replacement card because it was inconvenient, but since the Derma Card is a discontinued card, I can't get a replacement card through the mobile Shinhan Card app, and I have to call them directly.

So I called the customer center, and it was just AI agents... I applied for a reissue, and they sent me a mobile reissue link via text, and that was it. No, they said it didn't work there, so I called them... What should I do😇 I connected to a second agent and applied for a reissue, and I think there are people who have the same problem as me, so I'm sharing my method.

How to reissue your Shinhan DermaCard

1. Call customer support at 1544-7000.

• No. 0: AI Counselor
• Option 1: Use Digital ARS
• No. 8: Financial incidents such as lost or canceled cards, verification inquiries, and voice phishing

2. Connect to AI Agent #0.

• Agent: Are you the OOO customer? "Yes"
• Agent: I'm here to help you, so feel free to ask questions like, "What's your payment expectation for this month?

3. Answer "Connect agent".
4. You'll be automatically connected to an agent to proceed with the reissue.

What to keep in mind when reissuing a card

1. We expect to ship within one week of the card issuance date.
2. After receiving your card, register to receive it at ARS, a bank branch, or the website.
3. Sign the back of the card to use it.
4. Some local transit cards may not be available for use with cards that have added postpaid transit functionality.
5. If you use domestic lump sum or installments after receiving your new card, your old card will be automatically suspended the next day.
6. If you don't use it after signing up to receive it, it will automatically stop after 90 days.
7. Monthly payment transfers will be ineligible for succession after 30 days without enrollment.